In May of 2018, Lyft teamed up with one of the nation’s leading electronic health record companies, Allscripts to create a desktop application that enables medical facilities to integrate the ride-sharing service into their practices. Now it has become a part of the daily routines of 2,500 hospitals, 45,000 physician practices, and 180,000 physicians, reaching an estimated 7 million patients. “We’re constantly working to elevate the Lyft Concierge experience to meet the needs of our healthcare partners and their patients,” explains Vice President of Healthcare at Lyft Megan Callahan. “To this end, we’ve rebuilt the product from the ground up to provide a simpler ride management experience, landline options, and more accessibility across all devices.”
The application allows medical facilities to call multiple cars at once and sends patients details via text message allowing the healthcare providers to cover the cost of the ride (unless specified). Not only is this a more efficient and inexpensive option, but it’s also a way of curbing no-shows. according to SCI Solutions, missed appointments cost the healthcare industry around $150 billion a year, with no-show rates as high as 30%. With new federal rules allowing health insurers to include more supplemental benefits in their Medicare Advantage (MA), many are now looking towards ride sharing options like this to relieve the burden of limited transportation many elders face.
“We are dedicated to improving the lives of seniors with the world’s best transportation – whether providing rides to bring elderly passengers to and from health appointments or providing transit solutions that enable increased independence and reduced isolation,” said Laure Belive, Lyft’s director of federal government relations. “This guide demonstrates how serious CMS is in giving health plans the tools they need to address the social determinants of health – of which transportation is foundational,” she added. “This new flexibility will allow us to partner even more dynamically with MA plans, to not just help seniors suffering from chronic health conditions get to their health appointments, but to more broadly leverage our platform to remove transportation barriers, and encourage healthy and active living.”
Lyft is currently working towards a lofty goal: to reduce the healthcare transportation gap by 50% in 2020.